If you wish to cancel your order, contact us right away at (803) 548-2573. We aim to process every order within one business day, so immediate action is necessary to cancel an order. A restocking fee of 10% will apply to cancelled orders. Orders cannot be cancelled if they have already been shipped please see Return and Exchange Policy below. Custom orders cannot be cancelled once production starts.
Custom Products
Return and exchange are not possible with the sole exception of where manufacturing defects have occurred. In case of defects, we will send a replacement to you at no additional cost. Replacement will be shipped via the same shipping method as you placed your original order. Other than replacing our products, we do not accept responsibility for any costs associated with, or arising from, the defect.
Non-Custom Products
Non-custom products are returnable or exchangeable within 7 days of delivery. Customers will need to contact us prior to shipping back the products. A 10% restocking fee will apply to returned/exchanged orders. Shipping and handling costs will not be refunded. Sample products are not returnable or exchangeable.
If you need to return a product, please pack the item securely to withstand shipping. Make sure to include a copy of your receipt and write on which to let us know whether you want an exchange or a refund. It is recommended that you use a trackable shipping method for return.
Our mailing address is:
CHOPCHOP STICKS
781 Jones Branch Dr
Fort Mill, SC 29715
(803) 548-2573
Damaged or Missing Goods
If you receive a shipment that's damaged or some items you ordered are missing, save the box and all packing material and contact us immediately. We'll give you instructions on how to proceed. Please note that we can only assist on claims reported to us within 48 hours of delivery.